The Service Excellence Network
Helping Solve the Problems of Delivering Excellence in Performance For Service & Knowledge-Work Organisations
The Service Excellence Network
The Service Excellence Network brings together those interested in collaborating to help solve the problems of bringing performance excellence to service and knowledge-work organisations.
Founding Members
Organisations
Industries
Goal
Changing the world is possible.
We’ve done it before.
WHAT WE KNOW
Social
Modern Service and Knowledge-Work organisations differ from traditional bureaucratic and industrial organisations in a variety of aspects. Modern Service and Knowledge-Work organisations are predominantly social organisations and rely on the organisation's ability to cohere a 21st century, well educated, independent minded workforce, to align and apply their skills and expertise to help achieve the goals and objectives of the organisation, while also meeting their own personal goals and objectives.
Complex
Simple and complicated organisations have processes , behaviours and technologies that broadly obey the laws of cause and effect and as such, can be engineered and re-engineered. Complex organisations are networks of people and other organisations that are constantly adapting to the multiple complex ecosystems that they inhabit. As complex systems, they can constantly be nudged in the direction aspired to and require scaffolding that constantly encourage more of what's deemed to be "good" and less of what's deemed to be "bad".
Ecosystem
Service and Knowledge-Work organisations have few and/or weak "scaffolding" and when people leave the building, the production processes leave the building with them. While most of the people do reassemble the following day, they form a very different ecosystem and network of interactions than those that they left behind the previous day. This weakness of "coherence scaffolding" is one of the biggest challenges facing service and knowledge work organisations who aspire to have an achievable mission, vision, strategy and goals.
Request To Join The Service Excellence Network
Join us and help continue the discussion around excellence in Service Organisations.