The council

Earlier, at Burle Industries, she led the company’s ERP implementation, from the stock room through electronics production to management reporting. As a Senior Associate with O’Kelly Sutton, she then advised SMEs in Ireland and the UK on structure, process and performance reporting.

At Expertivity Technologies, which she co-founded and where she is COO, Paula leads delivery of the firm’s Lean and operational excellence programmes. She has worked with the senior teams of Bank of Ireland, Irish Life, New Ireland, PermanentTSB, Rabobank/ACCBank, FBD Insurance, ICON and Kforce Clinical Research in the USA, and with senior clinicians and front-line staff in healthcare. She combines practical Lean methods with coaching and leadership development, so the capability stays with the client.

Paula holds a Diploma in Lean and Six Sigma Quality Systems from the University of Limerick, and is a certified Lean Six Sigma Black Belt, a Master NLP Practitioner and a qualified life and business coach.

He spent 22 years at Bank of Ireland, first as its European Representative in Frankfurt and then in Dublin across international banking, Global Markets and business architecture. As a senior manager he led reviews for executive teams aimed at releasing around 30% of capacity, and designed target operating models for regulatory and credit programmes.

Since 2014 he has consulted with CubeMatch, Accenture and Wipro Digital Consulting, where as Managing Consultant he worked with clients including Aviva, Visa, AIB and Novartis. He has since led operating model, payments, complaints and onboarding reviews for RSA, AIB, Avant Money and Equals Money.

Peter holds a BA and an MSc in Management, and is a certified Project Management Professional (PMP).

He spent 15 years at Intel Ireland as a Manufacturing Operations Manager and Lean Leader, winning two Global OpEx Awards, then worked as Manufacturing Manager at Xerox Ireland and European Continuous Improvement Lead at Office Depot.

As VP of Business Transformation and Optimisation at Citi in Ireland, he led seven Target Operating Model reviews across Europe, each meeting or beating a 20% cost-reduction target, and trained more than 400 managers in Lean Six Sigma. As Global Operations Manager at Novartis Global Business Services for nine years, he cut operating costs by 3–5% a year and automated 15 business processes with Power Automate, Power Apps and Power BI.

Michael holds an MSc in Strategic Quality Management from the University of Limerick and a Bachelor of Business from ITT Dublin, and is a Lean Six Sigma Master Black Belt, a PMI-certified project manager and an Agile Scrum Master.

From 2013 to 2018 she was Chief Public Affairs Officer at Mallinckrodt Pharmaceuticals, a member of its executive committee and enterprise risk management committee, leading corporate reputation, communications, government and community relations, public policy, patient advocacy and philanthropy. She joined as the company was spun off from Covidien, and led the communications and advocacy behind two spin-offs, eleven acquisitions and four divestitures in about five years.

Before that she spent twelve years at Bayer HealthCare as Vice President, Communications and Public Policy, heading its communications across North America, and more than fifteen years at Pitney Bowes, where she became Vice President, Marketing and Communications, and chief marketing officer.

Her consultancy works on shareholder activism and other public-company reputation issues, mergers, spin-offs and divestitures, public policy and advocacy, brand and product launches, litigation, and site crises. She studied at the University of Texas at Austin.