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The Pitfalls of Being a Results-Driven Organisation.

Expertivity Technologies , Alex McDonnell

The Pitfalls of Being a Results-Driven Organisation.

Organisations often boast about being, or aspiring to be, a results-driven organisation or having a results-driven culture, not understanding its pitfalls. Results are outcomes and when organisations ...

2 Aug 2023 Blog

Performance assessment: IT PMO

Expertivity Technologies , Elizabeth Hegarty

Performance assessment: IT PMO

Facts PMO process had not been adequately operationalised resulting in a lack of clarity in process roles & responsibilities and significant (>25%) inefficiencies in its execution. The PMO was respons...

28 Apr 2023 Case Studies

IT Support team transformation

Expertivity Technologies , Elizabeth Hegarty

IT Support team transformation

Facts CIO objective to redeploy/release 15% of their IT support headcount over 2 years. Senior Management did not have deep visibility into the workload distribution of the support teams/staff. Lack o...

28 Apr 2023 Case Studies

Entanglement: The Core Driver of Frustration and Poor Productivity in Service and Knowledge-Work Organisations!

Expertivity Technologies , Alex McDonnell

Entanglement: The Core Driver of Frustration and Poor Productivity in Service and Knowledge-Work Organisations!

Globally, the low productivity of the service and knowledge work sectors is causing governments and economies a major concern, given that they now account for over 80% of GDP and the bulk of employmen...

4 Dec 2022 Blog

Quality versus quality? Why knowing the difference can help change your organisation for the better.

Expertivity Technologies , Alex McDonnell

Quality versus quality? Why knowing the difference can help change your organisation for the better.

I recently came across an article proposing that "It’s time to stop measuring productivity" by Dominic Price, the resident "work futurist" at Atlassian. His "5 second summary" is: Productivity metrics...

18 Jun 2022 Blog

The 4 Root Causes of Poor Effectiveness and Efficiency in Service and & Knowledge-Work Organisations (S&KWO)

Expertivity Technologies , Alex McDonnell

The 4 Root Causes of Poor Effectiveness and Efficiency in Service and & Knowledge-Work Organisations (S&KWO)

Background Work teams or front-line teams (to distinguish them from project teams) are responsible for executing the day-to-day transactions of the organisation and are usually found at the lowest lev...

23 Mar 2022 Blog

Without Substantiated Reasons, Can Managers Really Ask for More?

Expertivity Technologies , Alex McDonnell

Without Substantiated Reasons, Can Managers Really Ask for More?

For those of us who have worked in the manufacturing and industrial sectors, the question posed in the headline would seem strange if not bizarre. Managers in those sectors take for granted the skills...

22 Mar 2022 Blog

Team Leaders Without Training?: Just Dodgem!

Expertivity Technologies , Alex McDonnell

Team Leaders Without Training?: Just Dodgem!

Why is it that many newly appointed Team Leaders and Mid Level Managers receive little formal training in the hard skills of effective and efficient resource management, either before or after being a...

22 Mar 2022 Blog

Why Service & Knowledge-Work Teams are "Pre-Lean" and Can Therefore Quickly Double Their Productivity or better!

Expertivity Technologies , Alex McDonnell

Why Service & Knowledge-Work Teams are "Pre-Lean" and Can Therefore Quickly Double Their Productivity or better!

Most Service and Knowledge-Work Organisations are Pre-Lean and by that I mean, the core skills and disciplines of Operations Management, the operations management fundamentals, are weak or absent. Thi...

15 Jun 2021 Blog

Collaborative Management and the "Planned Percent Complete" KPI

Expertivity Technologies , Alex McDonnell

Collaborative Management and the "Planned Percent Complete" KPI

Sometime back, while working with the Resource Teams in a large Information Technology client, a dispute arose amongst the resource team leaders, around how well the Project Management Office (PMO) wa...

11 Jun 2021 Blog

Measuring and Improving Service Productivity

Expertivity Technologies , Alex McDonnell

Measuring and Improving Service Productivity

Measuring and Improving Service Productivity There's a generally held view in the research literature that improving service productivity is a challenging if not elusive goal, in the main due to the d...

6 May 2021 Blog

Why TPS is not "Lean for The Masses" ....hint, the answer is in the name!

Expertivity Technologies , Alex McDonnell

Why TPS is not "Lean for The Masses" ....hint, the answer is in the name!

The Machine That Changed the World At the risk of being branded a heretic, I'd like to propose that, in their seminal books on Lean (The Machine that Changed the World and Lean Thinking), Womack and J...

26 Dec 2020 Blog

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